Refund and Return Policy
At herbalexporter.in, we strive to deliver high-quality herbal products with care and accuracy. However, in the rare event of dissatisfaction, please read our refund and return policy carefully.
1. Return Policy
a. Eligibility for Returns
Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
Products must be returned in their original packaging, unused, and with all seals, labels, and documentation intact.
b. Return Window
You must inform us of any issues within 3 days of receiving the product.
Requests made after 3 days will not be accepted.
c. Items Not Eligible for Return
Perishable goods such as fresh herbs, opened essential oils, or customized bulk orders.
Products damaged due to mishandling by the customer.
d. Return Process
Email us at Herbalexporteronline@gmail.com or call +91-9350553531 with your order details and a clear photo of the issue.
Our team will review and approve eligible returns.
Once approved, send the product to the return address provided by our support team.
Return shipping costs are to be borne by the customer unless the return is due to our error.
2. Refund Policy
a. Refund Conditions
Refunds are only issued for returned products that meet the eligibility criteria.
If the product is out of stock or cannot be replaced, a full refund will be processed.
b. Refund Timeline
Approved refunds will be processed within 7–10 business days from the date we receive the returned product.
The refund will be issued to the original payment method.
c. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please contact your bank or payment provider.
Still need help? Reach out to us at the contact details below.
Contact Us
For return or refund requests, please contact:
Herbal Exporter
📍 1, near Aggarwal Nursing Home, Vishnu Colony, Kurukshetra, Haryana 136118, India
📧 herbalexporteronline@gmail.com
📞 +91-9350553531
